"Express Train's customised programs had an immediate impact on the performance of our staff across the board from Team Leader through to Customer Service Representative. I especially noticed the difference on the floor with CSRs and the dramatically improved quality of the interactions they were having with our customers. I was surprised that such a significant shift could occur so quickly.
The Trainer was able to generate a greater sense of purpose and meaning in the work that our CSRs do and I saw this translate into increased engagement in the workplace especially in the way CSRs were caring more for our customers.
In spite of the challenges we face in this country, staff development is our top priority and we see service quality as a key differentiator.
We will definitely be re-engaging Express Train to provide services that will further develop the potential of our people."