As experts in human communication, we take a stand in being a powerful catalyst for the development of corporate professionals in the global business environment.
- Express Train.

Corporate Training

Today’s professionals don’t have the luxury of producing random results. People are expected to perform immediately or get access to expertise that enables them to develop quickly. Best practice for modern professionals requires that they use the latest techniques that unlock potential and generate effectiveness and efficiency gains in both people and process terms. So we focus on providing the essential knowledge, skills and attributes in a concentrated, high impact format so today’s busy professionals can get back to work and continue developing their craft through practice.
  1. Creating Customer Service Attitude
  2. Tele Essentials: Perception is Everything
  3. Transforming Service Quality: Gaining Competitive Advantage
  4. Delivering World Class Customer Service Every Time
  5. Turning Difficult Customers into Raving Fans
  6. Getting Results from Effective Collections
  7. The Fine Art of Telephone Negotiation
Leadership & Management Development Programs
Professional Development Programs
Customer Service Management Programs
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Corporate Training
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Consulting
"The people at Express Train do what they say. I had a great time working with them. They truely partnered us throughout and together we designed and delivered some fantastic training for our Executives."
Carolina Anne Ho
Manager HR
Prudential Services
  1. The Leading Edge: Transforming Work Place Leadership
  2. Power Packed Management Skills for the Modern Manager
  3. Performance Coaching: Achieving Results with Velocity
  4. Mentoring for Excellence
  5. Managing Performance: Systems for Driving Productivity
  6. The Excitement of Managing Change
  7. Meetings That Work: Fast, Involving, Action Oriented
  8. Delegation: The Power of Cloning Yourself
  9. Performance Reviews: Inspiring and Energising Results
  10. Managing Your Talent Powerfully
  1. Microsoft Office Skills: Word - Excel - Powerpoint
  2. Building High Performance Work Teams
  3. Resolving Professional Conflicts with Ease
  4. Making the Most of Your Time
  5. Communicate to Influence
  6. Presenting with Impact
  7. Business Writing: Making Your Point Powerfully
  8. High leverage Problem Solving and Decision Making
  9. Innovation Through Creative Thinking
  10. Training the Knowledge Expert to Train
  11. The Emotionally Intelligent Workplace
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Executive Coaching
Sales Management Programs
  1. Sales Essentials for Instant Success
  2. Massive Sales over the Phone
  3. The High Powered Sales Person
  4. Negotiating the Sale with Integrity
  5. The Keys to Account Management: Growing Your Business
  6. Inspirational Sales Management: Growing Your Team
Certification Programs
  1. Certified Support Professional
  2. Certified Support Specialist
  3. Certified Support Supervisor
  4. Certified Support Manager
  5. Certified Support Centre Practices
  1. Six Thinking Hats
  2. Lateral Thinking